Returns Policy

returns policy

This policy is an addition to your statutory rights under the Trades Practices Act and forms part of the terms and conditions.

Please Note

When shopping with please always choose carefully as we do not exchange, refund, provide store credits or coupons if you have just simply changed your mind or made a mistake.

Let Us Help! does not refund, exchange or provide store credits for any reasons or requests associated with personal perfume, fragrance or cologne preference but please contact us to discuss what might be a better perfume for you!

Something Wrong?

On delivery, if the product is faulty or the product itself has been damaged during transit/delivery, we will happily offer you either a refund, store credit or replace the product dependant on the fault. Any authorised refunds given will be for the value of the product only not including any shipping costs that has been incurred. Any additional shipping costs will be charged to the customer. Please note that damage of the packaging does not warrant a refund or exchange.
We will not accept any returns without prior notification. Please contact before making any returns or if you have any queries regarding your product via the contact us page.


Please contact before making any returns to receive a Return Number. The customer has 7 business days in which to make the return. No refund, store credit or replacement will be provided until the faulty or damaged product or products are received for evaluation by You must ensure the product or products are carefully wrapped and securely packaged to avoid any further possible damage. This must be accompanied with the purchase receipt/invoice. The customer will be liable for the shipping cost involved when returning the product/products.